After-Sales Service and Return Policy

After-sales service

We value feedback from our customers after product sales,if you have any questions about the quality of the products received, please do not hesitate to contact our customer service and submit the relevant quality inspection report if possible.We will communicate with customers and give discount or replacement / refund once confirmed. Every Omizzur customer service staff has received professional training and they will do their best to help you complete your project.

 

Returns Policy

The customer enjoy the right for a replacement of the product for any catalog peptide purchased from Omizzur Biotech or its authorized dealers.We provide identical peptide product without charges if product does not meet the analysis data by peptide detection instrument.This return policy is applicable to pharmaceutical peptides, cosmetic peptides, protected amino acids, etc. for custom peptide synthesis projects, we will help free trial production of difficult peptides, and there will be no charge for failure.

 

Please email [email protected] or call 400 to submit your request .Please keep all your payment voucher and our customer service staff will contact you as soon as possible to assist you to complete the return /refund process.